GENERAL FAIR WINDS JEWELRY POLICIES
Payments from the Fair Winds Jewelry online store will be processed through Paypal. The Paypal portal accepts debit card or credit cards. When your payment has been processed you will receive an email confirming your order has been placed.
Online purchases are subject to a postage and packaging charge the price of which depends on the purchase value and the shipping address. All US and Canada orders are insured and sent via US Postal Service. For International orders – Please contact us prior to your purchase as the best shipping method may change depending on the country you are in.
Shipping via USPS Priority Mail on in stock orders is usually within 2 working days with delivery occurring approximately 2 to 8 days. We provide a tracking number when your item is shipped, so that you can anticipate delivery. Shipment on custom pieces will depend on the item with a minimum of 2 weeks from when the order is placed.
Fair Winds Jewelry offers a custom service allowing you to have a unique jewelry work of art designed especially for you. Fair Winds Jewelry offers a free design consultation via phone or video chat with principal designer, Barb Baur in order to fully understand your vision before we offer you a custom quote. Quotes on custom piece orders are valid for 21 days. In the case of fluctuation of material costs such as precious metals, we reserve the right to change prices or withdraw the quote with the customers approval.
CUSTOM ORDER PAYMENT TERMS
For made-to-order, commissioned and customized orders we require a 50% deposit as confirmation of your order before production can begin. We will send a detailed invoice via Paypal with the deposit balance. Payment of this invoice is your commitment to purchase. You will find that Fair Winds Jewelry will communicate with you extensively during the design and production of your piece from start to finish as we create your wearable work of art exactly how you want it. Once completed, your balance will need to be paid in full before shipment of the order. Payment for custom orders can be made via Paypal or check mailed to P.O. Box 22116 Philadelphia, PA 19136. Checks must clear payment to the bank before the order will proceed.
CUSTOM ORDER CANCELLATION POLICY
A custom or customized order cannot be changed or cancelled once your deposit has been paid without approval from Fair Winds Jewelry. The deposit is your agreement and commitment to the order. Should you wish to cancel anyway, the deposit is forfeited to Fair Winds Jewelry.
We want you to be elated with your jewelry work of art from Fair Winds Jewelry. If for any reason you are not entirely satisfied with your purchase, we are happy to offer an exchange or a credit within 30 days of purchase. If you wish to return an item, please contact us immediately. We will not accept returns unless you have communicated with us prior to shipping the item back for a RMA (Returned Merchandise Authorization). Returned items must be shipped using a method that allows for package tracking and insured for the purchase value.
Commissioned and made to order pieces are exempt from both the refund and exchange policies, unless they are structurally faulty. Please see the policy on custom orders.
When ordering rings online it vital that you send an accurate ring size, several of our ring designs depend on this for the design process. If you are uncertain in any way, please contact us directly for assistance with ring sizing. Rings will be re-sized free of charge if the size is off by 2 sizes or less, but any further re-sizing will incur a charge of $70 per ring.
Please note that the cost of shipping is not refundable.
REFUNDS ON FUNDRAISING ITEMS
If you purchase an item during one of our fundraising sales that supporting a charitable cause, such as Usiloquy Dance Designs, the percentage of the proceeds donated to the charity will be deducted from the refund of the particular piece.
REPAIRS ON FAIR WINDS JEWELRY PRODUCTS
Handmade jewelry is always subject to slight imperfections created during the process and adds to the value of your piece. If you believe there is a fault in any of the work you receive from Fair Winds Jewelry, contact us immediately to communicate about the issue. If your piece becomes damaged please contact us about repairs.
REPAIRS ON OTHER JEWELRY
Fair Winds Jewelry principal designer, Barbara Baur is a fully qualified goldsmith/bench jeweler who will take on repairs, redesign and restoration of estate jewelry on a case by case basis. Contact us to discuss your needs.
ONE OF A KIND IMPERFECTIONS
Every piece of Fair Winds Jewelry is designed and finished by hand in our studio in Philadelphia. Handmade jewelry is always subject to slight imperfections created during the process, it is the “mark of the hand” and adds to the value of your piece. Small variations can occur even within the same pieces. If for any reason you are not happy with your order, please contact us within 30 days of purchase. Please refer to the ‘RETURNS/REFUNDS POLICY’’for more information.
Intellectual property and design rights are the sole property of Barbara Baur.
Effective Date: June 2018
HOW WE COLLECT AND USE INFORMATION
We may collect and store personal or other information that you voluntarily supply to us online while using the Services (e.g., while on the Services or in responding via email to a feature provided on the Services). We only contact individuals who specifically request that we do so or in the event that they have signed up to receive our messaging, attended one of our events, or have purchased one of our products. We collect personally identifying information from our users during online registration and online purchasing. Generally, this information includes name and e-mail address for registration or opt-in purposes and name, postal address, and credit card information when registering for our events or purchasing our products. All of this information is provided to us by you.
We also collect and store information that is generated automatically as you navigate online through the Services. For example, we may collect information about your computer’s connection to the Internet, which allows us, among other things, to improve the delivery of our web pages to you and to measure traffic on the Services. We also may use a standard feature found in browser software called a “cookie” to enhance your experience with the Services. Cookies are small files that your web browser places on your hard drive or mobile device for record-keeping purposes. By showing how and when visitors use the Services, cookies help us deliver advertisements, identify how many unique users visit us, and track user trends and patterns. They also prevent you from having to re-enter your preferences on certain areas of the Services where you may have entered preference information before. The Services also may use web beacons (single-pixel graphic files also known as “transparent GIFs”) to access cookies and to count users who visit the Services or open HTML-formatted email messages. We may also collect certain information from your mobile device, such as device and usage information that may include information that is specific to your mobile device (e.g. make, model, operating system, advertising identifier and similar information; (ii) information about your use of features, functions or notifications on the device; and (iii) signal strength relating to WiFi or Bluetooth functionality, temperature, battery level, and similar technical data.
We use the information we collect from you while you are using the Services in a variety of ways, including using the information to customize features; advertising that appear on the Services; and, making other offers available to you via email, direct mail or otherwise.
Be aware that we may occasionally release information about our visitors when release is appropriate to comply with law or to protect the rights, property or safety of users of the Services or the public.
Please also note that as our business grows, we may buy or sell various assets. In the unlikely event that we sell some or all of our assets, or one or more of our Services is acquired by another company, information about our users may be among the transferred assets.
We also use Google Analytics Advertiser Features to optimize our business. Advertiser features include:
1. Remarketing with Google Analytics
2. Google Display Network Impression Reporting
3. DoubleClick Platform integrations
4. Google Analytics Demographics and Interest Reporting
By enabling these Google Analytics Display features, we are required to notify our visitors by disclosing the use of these features and that we and third-party vendors use first-party cookies (such as the Google Analytics cookie) or other first-party identifiers, and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to gather data about your activities on our Services. Among other uses, this allows us to contact you if you begin to fill out our check-out form but abandon it before completion with an email reminding you to complete your order. The “Remarketing” feature allows us to reach people who previously visited our Services, and match the right audience with the right advertising message.
We abide by Facebook’s Data Use Restrictions.
Any ad data collected, received or derived from our Facebook ad (“Facebook advertising data”) is only shared with someone acting on our behalf, such as our service provider. We are responsible for ensuring that our service providers protect any Facebook advertising data or any other information obtained from us, limit our use of all of that information, and keep it confidential and secure.
We do not use Facebook advertising data for any purpose (including retargeting, commingling data across multiple advertisers’ campaigns, or allowing piggybacking or redirecting with tags), except on an aggregate and anonymous basis (unless authorized by Facebook) and only to assess the performance and effectiveness of our Facebook advertising campaigns.
We do not use Facebook advertising data, including the targeting criteria for a Facebook ad, to build, append to, edit, influence, or augment user profiles, including profiles associated with any mobile device identifier or other unique identifier that identifies any particular user, browser, computer or device.
We do not transfer any Facebook advertising data (including anonymous, aggregate, or derived data) to any ad network, ad exchange, data broker or other advertising or monetization related service.
GENERAL DATA PRIVACY REGULATION (GDPR)
The GDPR takes effect on May 25, 2018, and is intended to protect the data of European Union citizens.
As a company that markets its site, content, products and/or services on line we do not specifically target our marketing to the EU or conduct business in or to the EU in any meaningful way. If the data that you provide to us in the course of your use of our site or services or products is governed by GDPR, we will abide by the relevant portions of the regulation.If you are a resident of the European Economic Area (EEA), or are accessing this site from within the EEA, you may have the right to request: access to, correction of, deletion of; portability of; and restriction or objection to processing, of your personal data, from us. This includes the “right to be forgotten.”
To make any of these requests, please contact our GDPR contact at firstname.lastname@example.org.
CHILDREN’S PRIVACY STATEMENT
This children’s privacy statement explains our practices with respect to the online collection and use of personal information from children under the age of thirteen, and provides important information regarding their rights under federal law with respect to such information.
The Services are not directed to children under the age of thirteen and we do NOT knowingly collect personally identifiable information from children under the age of thirteen as part of the Services. We screen users who wish to provide personal information in order to prevent users under the age of thirteen from providing such information. If we become aware that we have inadvertently received personally identifiable information from a user under the age of thirteen as part of the Services, we will delete such information from our records. If we change our practices in the future, we will obtain prior, verifiable parental consent before collecting any personally identifiable information from children under the age of thirteen as part of the Services.
Because we do not collect any personally identifiable information from children under the age of thirteen as part of the Services, we also do NOT knowingly distribute such information to third parties.
We do NOT knowingly allow children under the age of thirteen to publicly post or otherwise distribute personally identifiable contact information through the Services.
Because we do not collect any personally identifiable information from children under the age of thirteen as part of the Services, we do NOT condition the participation of a child under thirteen in the Services’ online activities on providing personally identifiable information.
HOW DO WE STORE YOUR INFORMATION?
Your information is stored at the list server that delivers our content and messaging. Your information can only be accessed by those who help manage those lists in order to deliver e-mail to those who would like to receive our material.
All of the messaging or emails that are sent to you by us include an unsubscribe link in them. You can remove yourself at any time from our mailing list by clicking on the unsubscribe link that can be found in every communication that we send you.
Although it is highly unlikely, this policy may be changed at any time at our discretion. If we should update this policy, we will post the updates to this page on our Services.
We use WooCommerce for the ecommerce portion of our site.
We collect information about you during the checkout process on our store.
What we collect and store:
While you visit our site, we’ll track:
• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order.
See more about cookies above in this page.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes • Improve our store offerings
• Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders. We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 6 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses. We will also store comments or reviews, if you choose to leave them.
WHO ON OUR TEAM HAS ACCESS
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
• Order information like what was purchased, when it was purchased and where it should be sent, and
• Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
WHAT WE SHARE WITH OTHERS